Cha Cha’s Chicken

• Unit 101, 280 Derry Road West
• Mississauga, Ontario, L5W 1N6
• Email: [email protected]
• Phone: +1 905‑565‑0110

Cha Cha’s Chicken (“we,” “our,” or “us”) is committed to protecting your personal information in accordance with Canadian privacy laws, including PIPEDA.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or place an order.

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Payment information (processed securely through third‑party providers)

Automatically Collected Information

• IP address
• Device and browser type
• Pages visited
• Date and time of visit
• Referring website

• Google Analytics (GA4)
• Google Ads conversion tracking
• Website cookies

2. How We Use Your Information

• Process and fulfill orders
• Communicate regarding orders
• Improve our website and services
• Measure marketing effectiveness
• Prevent fraud
• Comply with legal requirements

3. Sharing of Information

We do not sell your personal information.

• Payment processors
• Delivery service providers
• Website hosting providers
• Google (Analytics and Ads services)
• Legal authorities when required by law

4. Cookies

• Enable core website functionality
• Analyze traffic
• Measure advertising performance

You may disable cookies in your browser settings; however, certain website features may not function properly..

5. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Maintain business records
• Meet legal and tax obligations.

6. Data Security

7. Your Rights (Canada)

• Request access to your personal information
• Request correction of inaccurate information
• To make a request, contact us at: [email protected]

8. Changes to This Policy